Hello appreciate you for getting back to us here in the Community. I'll be here to help if you have other questions. Please let me know the call goes so I can make sure you're fully taken care of. However, if the issue persists, I'd recommend reaching out to our Desktop Support again so they can isolate this problem using their screen-share tool. You can refer to this article and go directly to Solution 4 and 5: What to do if you can't open QuickBooks Desktop. If you've already tried these steps, you may need to Run the Clean Install Tool or Create a new Windows Admin User. Rename the EntitlementDataStore.ecml file.old at the end of the file name (as in ). Right-click the QBWUSER.ini file and select Rename.Open the folder where the QBWUSER.ini file is saved: \Users\\AppData\Local\Intuit\QuickBooks If you can't see the folder, you might need to enable hidden files and folders.Did you also try renaming your QBWUSER.INI file to resolve this? If not, you can perform the following steps: I appreciate you getting back in the thread, seems you've already tried the necessary troubleshooting steps to fix this issue.
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